Amazon Connect Pricing Model Comparison

A la carte: $0

Unlimited AI: $0

Savings: $0

Agent Count:

Voice(minutes):

Chat(messages):

Messaging(messages):

Email(emails):

Test & simulate(minutes):

Additional AI agents(minutes):

Conversational analytics:

End-customer self-service:

F/C/S(agents):

Performance evaluations(agents):

Real-time agent assistance:

Screen Recording(minutes):

Pricing Reference

Feature	Voice	Chat	Messaging	Email
Conversational analytics	$0.015/min	$0.0015/msg	$0.0015/msg	-
End-customer self-service	$0.0080/min	$0.0015/msg	$0.0015/msg	-
Real-time agent assistance	$0.0080/min	$0.0015/msg	$0.0015/msg	$0.020/email
Screen Recording	$0.0060/min	-	-	-
Test & simulate	$0.018/min	-	-	-
Additional AI agents	$0.0080/min	$0.0015/msg	$0.0015/msg	$0.020/email
Channel usage	$0.018/min	$0.004/msg	$0.010/msg	$0.050/email
Forecasting & scheduling	$27/agent/month
Performance evaluations	$12/agent/month